If you have any concerns about the way in which we are using your personal information, please contact our Data Coordinator in the first instance and we will try to resolve your concern. However, you do also have the right to complain about how we treat your personal information to:
UK: https://ico.org.uk/ or 0303 123 1113 or https://ico.org.uk/global/contact-us/
Guernsey: https://dataci.gg or 01481 742074 or enquiries@dataci.org
Europe: https://dataprotection.ie/ or 01 7650100 https://forms.dataprotection.ie/contact
Complaints Procedure and Contact Details
At Spring Insure we pride ourselves on providing the best possible underwriting service.
In the event that you wish to make a complaint, please contact us via any of the channels below:
For Spring Insure Limited by post to Mitre House, 12-14 Mitre Street, London EC3A 5BU
Or by email to info@springinsure.co.uk
For Spring Insure Guernsey Limited by post to: Spring Insure Guernsey Limited at Suite 1, Albert House, South Esplanade, St Peter Port, Guernsey, GY1 1AJ
Or by email to complaints@springinsure.gg
For Spring Insure Europe Limited by post to: Spring Insure Europe Limited at 98 St Stephen’s Green, Dublin 2, D02 V324, Ireland
Or by email to info@springinsure.eu.
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Post: Complaints, Lloyd’s, One Lime Street, London EC3M 7HA
Email: internationalcomplaints@lloyds.com or complaints@lloyds.com
Telephone: +44 (0)20 7327 5693 Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints
Should you be dissatisfied with our response or Lloyd’s final response, you may, if eligible, refer the matter to:
For Spring Insure Limited to the Financial Ombudsman Service (FOS) provided you do so within 6 months of the date of the Final Response at https://www.financial-ombudsman.org.uk/contact-us
For Spring Insure Guernsey Limited to the Financial Ombudsman (CIFO) provided you do so within 6 months of the date of the Final Response at https://www.ci-fo.org/contact/
For Spring Insure Europe Limited to the Financial Services and Pensions Ombudsman provided you do so within 6 months of the date of the Final Response at https://www.fspo.ie/make-a-complaint/