Complaints

If you have any concerns about the way in which we are using your personal information, please contact our Data Coordinator in the first instance and we will try to resolve your concern. However, you do also have the right to complain about how we treat your personal information to:

UK: https://ico.org.uk/ or 0303 123 1113 or https://ico.org.uk/global/contact-us/

Guernsey: https://dataci.gg or 01481 742074 or enquiries@dataci.org

Europe: https://dataprotection.ie/ or 01 7650100 https://forms.dataprotection.ie/contact

Complaints Procedure and Contact Details

At Spring Insure we pride ourselves on providing the best possible underwriting service.

In the event that you wish to make a complaint, please contact us via any of the channels below:

For Spring Insure Limited by post to Mitre House, 12-14 Mitre Street, London EC3A 5BU

Or by email to info@springinsure.co.uk

For Spring Insure Guernsey Limited by post to: Spring Insure Guernsey Limited at Suite 12, Bucktrout House, Glategny Esplanade, St Peter Port, Guernsey, GY1 1WR

Or by email to complaints@springinsure.gg

For Spring Insure Europe Limited by post to: Spring Insure Europe Limited at 2nd Floor, Palmerston House, Denzille Lane, Dublin 2, D02 WD37

Or by email to info@springinsure.eu.

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Post: Complaints, Lloyd’s, One Lime Street, London EC3M 7HA

Email: internationalcomplaints@lloyds.com or complaints@lloyds.com

Telephone: +44 (0)20 7327 5693 Fax: +44 (0)20 7327 5225

Website: www.lloyds.com/complaints

Should you be dissatisfied with our response or Lloyd’s final response, you may, if eligible, refer the matter to:

For Spring Insure Limited to the Financial Ombudsman Service (FOS) provided you do so within 6 months of the date of the Final Response at https://www.financial-ombudsman.org.uk/contact-us

For Spring Insure Guernsey Limited to the Financial Ombudsman (CIFO) provided you do so within 6 months of the date of the Final Response at https://www.ci-fo.org/contact/

For Spring Insure Europe Limited to the Financial Services and Pensions Ombudsman provided you do so within 6 months of the date of the Final Response at https://www.fspo.ie/make-a-complaint/

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